SM Revenue and Non Revenue Combination Orders

Subject: SM Revenue and Non Revenue Combination Orders

My customer has a requirement to have a combination work order.
Which means they would use a non-revenue work order (material and labor
to be charged to the contract) and also have material and labor to be billed
to the customer all on the same order.

Example:

An SM01 order is created and 6 hrs of labor and $200.00 worth of
material was used. Out of the $200.00 worth of material that was used
$100.00 is to be billed to the customer and the remaining 6hrs of labor and
$100.00 worth of material is to be charged to the contract.

Has anyone encountered this situation and have found some resolution
other than creating to work orders for 1 notification.

Any help would be appreciated.

-----Reply Message-----
Subject: RE: SM Revenue and Non Revenue Combination Orders

I don't think you need to create 2 work orders but one way is to create
SM01 (non-revenue) order & define two settlement rules, one of them
would be the sales order using which you want to bill the customer.
Other one could be your absorbing cost center. You have mentioned
charging to the contract, I guess that should also be possible since it is
a different order type only.

Therefore your solution would be to define two settlement rules with
appropriate percentage to the sales orders.

-----Reply Message-----
Subject: RE: SM Revenue and Non Revenue Combination Orders

I forgot to mention in my earlier mail, In order to define the settlement
rule to the sales order or in other words sales order to be the receiver of
the costs, you will have to have proper item category in the sales order
item.

Regards

-----Reply Message-----
Subject: RE: SM Revenue and Non Revenue Combination Orders

This will not work for SM since you can only assign one settlement rule
to the order type. What might work is to change the percentage to each
cost center. However, the problem with this is that they need actual costs.

SM does not work exactly like PP,PM and SD.

Thanks for your input.

-----Reply Message-----
Subject: RE: SM Revenue and Non Revenue Combination Orders

I am not sure about , what do you mean by "assign one settlement rule
to the order type" but my intention was to give percentages to different
receivers in the settlement rule.

If you want to apportion actual costs only & not percentages, another
option is to try condition types in the sales order & use SM02 i.e.
revenue bearing order type. bill the amount which you want to the customer &
charge the balance to whatever account you want through a separate
condition type. Treat something like warranty.

My answer was/is from SM perspective & it has got nothing to do with
PM/PP or SD.

Hope that helps

-----Reply Message-----
Subject: RE: SM Revenue and Non Revenue Combination Orders

Thanks for the information. What I did not want to do is create two
orders, SM01 and SM02.

Please accept my applogies for sounding like I thought you were not
coming from a Service Management Perspective. I have had four or five answer
that related to PP,PM or SD.

-----Reply Message-----
Subject: RE: SM Revenue and Non Revenue Combination Orders

My answer was not to create two orders but still only one order SM02
but you will have to try out what I suggested.

If that also fails (I don't know yet), there is another solution which is
definitely not going to fail & even SAP will give you the same answer &
probably the only solution if none of other works.

SAP has provided user exit in resource related billing & if the procedure
of billing is somewhat different from all the other ways, activate this user
exit & do the billing & bookings the way you want.

Pls try out all the alternatives & do not say that development will not
work!! Believe me user exits are meant to make the system user
friendly,get some automation & IT IS NOT SYSTEM MODIFICATION.

Regards